Our take
Grassroots IT is a Brisbane technology consulting firm supporting organisations with complex operations, multiple sites and compliance obligations. Its offering combines managed IT, cybersecurity, cloud services and infrastructure projects with automation, data and AI work through Grassroots Digital. The firm describes a focus on understanding how each client operates rather than simply closing support tickets. It may suit organisations needing both a reliable technology foundation and longer term improvement projects, with scope and governance agreed clearly upfront.
- Managed IT support
- Cybersecurity
- Cloud services
- IT consulting
- Business automation
Who will you deal with?
Ben and Annie Love founded Grassroots IT in 2005. The current team page lists David Mitchell as CEO, Ben as Founder and Managing Director, and Annie as Marketing Manager. James Keinzley leads service delivery, with specialist engineers and support managers underneath. Ask which person will own your client relationship and whether strategic advice, project work and everyday support are handled by different team members.
From the firm's own website, its ABN record and what clients say in their reviews. Checked October 2026.
What clients say
Recent reviews from the firm's Google Business Profile.
Ben and the team at Grassroots have always delivered what they promised and more importantly explained any issues in non tech language that described the problem and various solutions Their response times have always been good and if something was delayed (usually by other suppliers) they advised us
Wherever I go I will take Grassroots IT with me. The team is amazing. Support is second to none. As individuals, every single person I have contacted at Grassroots has been able to easily rectify my issues and have been able to educate me along the way. When raised an Urgent ticket, the team had it resolved in a hour. Including having someone on site to rectify the issue. James personally has helped me look like an…
I have always found Grassroots IT technicians, especially Ben, Annie and Nick, to be professional, responsive and trustworthy. Most important to me, they possess excellent communication skills and can address my many questions with kindness, patience and wisdom. Can not recommend this company highly
Checked against the ABN register
| ABN | 35 687 683 567 |
|---|---|
| Registered entity | GRASSROOTS IT PTY LTD |
| Entity type | Australian Private Company |
| ABN status | Active since 3 Jun 2025 |
| GST | Registered since 3 Jun 2025 |
| Registered location | QLD 4064 |
| Business names on this ABN | Grassroots IT |
The active Queensland ABR record matches the firm’s business or company name. It was found by name search rather than on the website. Checked October 2026.
From their blog
Grassroots IT publishes articles on its own website one of our listing criteria. An article we checked:
5 questions board members need to ask about cybersecurity
Published 7 Sep 2021
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