Our take
Smile IT is a Tingalpa based business IT consultant in Brisbane with services extending beyond routine computer support. Its offering includes managed IT, cybersecurity, cloud solutions, telecommunications, virtual CIO advice and operational technology, with dedicated material for mining and professional services. It is worth considering when connectivity and business systems need to be planned together. Ask which specialists will lead your project and what ongoing support is included in the proposed agreement.
- Managed IT
- Cybersecurity
- Virtual CIO
- Operational technology
Who will you deal with?
Founders Peter Drummond and Lauren Drummond are named on the leadership page, alongside general manager Mike Conybeare. Peter handles senior project work, while Lauren supports clients, staff and accounts. The wider leadership includes ICT strategic consultant Glen Scott and service delivery head Michael Scott. Ask who will own your account and whether strategic advice comes from that team or a separate consultant.
From the firm's own website, its ABN record and what clients say in their reviews. Checked October 2026.
What clients say
Recent reviews from the firm's Google Business Profile.
We've had a fantastic experience with Smile IT. Their team is friendly, knowledgeable, and incredibly responsive whenever we've needed support. As a small business, having reliable IT is so important, and it's reassuring knowing they're only a phone call away. They explain things in plain English, solve issues quickly, and genuinely care about keeping our business running smoothly. Highly recommend Smile IT to any…
Had an urgent technical support request, and Smile IT responded immediately and resolved my issue within a matter of minutes. The team were so friendly and easy to work with. I’d highly recommended them to other businesses in Brisbane looking for timely IT
Smile IT are very professional in everything they do, which is crucial in my job working at Sunshine Coast Council. They have been instrumental in coming up with solutions and assisting us build and troubleshoot the RideScore Active Schools program. They have invested staff and their responsiveness and communication are their biggest
Checked against the ABN register
| ABN | 51 123 952 232 |
|---|---|
| Registered entity | SMILE IT PTY. LTD. |
| Entity type | Australian Private Company |
| ABN status | Active since 14 Feb 2007 |
| GST | Registered since 14 Feb 2007 |
| Registered location | QLD 4173 |
| Business names on this ABN | Smile IT, Smile Industrial, ENVIROCONNECT, ODZI, Jetlabs, Smile Tel |
The active Queensland ABR record matches the firm’s business or company name. It was found by name search rather than on the website. Checked October 2026.
From their blog
Smile IT publishes articles on its own website one of our listing criteria. An article we checked:
5 Business Processes That Are Ripe for AI Agents
Published 7 Sep 2026
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