Our take
XCD IT acts as a virtual IT department for small and medium businesses, with a Spring Hill office and technicians based in Brisbane. Its services combine managed support, Microsoft 365, cloud migration, cybersecurity and long term technology planning. The firm also offers AI implementation and staff training. Its stated approach is to actively monitor environments rather than wait for failures. Consider it for a continuing business IT relationship, and compare the proposed scope, response targets and project charges before committing.
- Managed IT
- Microsoft 365
- Cloud migration
- Cybersecurity
- IT strategy
- AI training
Who will you deal with?
Jack Richards is named as XCD IT’s chief executive and appears throughout the site explaining its approach to technology strategy and business support. The company says its technicians are based in Brisbane and provide onsite assistance as well as helpdesk services. The reviewed pages do not provide a complete staff directory. Ask who will manage your account, which technician will learn your systems and who covers them when they are unavailable.
From the firm's own website, its ABN record and what clients say in their reviews. Checked October 2026.
What clients say
Recent reviews from the firm's Google Business Profile.
We engaged XCD IT for network setup work at our Perth business after being referred by a contact who'd used them in Brisbane. I'll be honest I wasn't sure how well a Brisbane based IT company would manage work for a client in Western Australia, but they handled it without any issues. The network setup was completed properly, on time, and the team communicated clearly at every stage. They clearly know what they're…
I first came across Jack from XCD IT a year or so ago when I wanted to move my business from a Server base to Cloud Base. Jack & Micah were able to put together a program that was Taylor made for our Business and over a six Month Period we now have Office 365, One Drive and Both MYOB and TSM in the cloud. Sure it was a process but the end result is we now have no power hungry server and we are able to work from…
XCD IT is every bit as good as us having our own in house IT function, but at a fraction of the cost! They know our systems, take care of all our hosting needs and IT subscriptions, super fast to respond when we need tech support, and speak to us in language we can understand about stuff we
Checked against the ABN register
| ABN | 25 052 767 943 |
|---|---|
| Registered entity | RICHARDS, JACK MARSDEN |
| Entity type | Individual/Sole Trader |
| ABN status | Active since 7 Mar 2005 |
| GST | Registered since 7 Mar 2005 |
| Registered location | QLD 4000 |
| Business names on this ABN | Comp We Fix, XCD IT |
The active Queensland ABR record matches the firm’s business or company name. It was found by name search rather than on the website. Checked October 2026.
From their blog
XCD IT publishes articles on its own website one of our listing criteria. An article we checked:
Microsoft 365 Tenant to Tenant Migration: Step by Step
Published 9 Aug 2026
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